»General company conditions.
Fitnesspharma s.r.o. delivers shipments with the general company conditions. It applies from the moment that your order is in our mailingsystem. We do not accept different conditions ever, unless it has been confirmed in written by us.

§ 1 Conclusion of a contract .
Our articles and prices in our shop can not be changed. The total amount of your order and the products you have chosen are finalized as soon as we have received your order. The confirmation that you will get in return from us is not yet an final agreement. Check the confirmation from us in writing or counting mistakes as well as differentice between your order and ours. You are compulsery to inform us about mistakes. When you or we would like to return the shipment because of any disagreement please make sure that the products are not opened, damaged or broken. The return shipment cost will be paid by us if you have informed us about this in advange.

§ 2 retraction
You have the right to receive the invoice amount back in 30 day’s with cancellation of an order. The retraction will not be valid when your package has been opened or damaged. The retraction needs to be given with an explanation to us in writing. Send by mail. The retraction has to be adressed to….

§ 3 Delivery
We normaly deliver in 5 to 10 workingdays. It can happen that in special circumtances the delivery is slower or even faster. We are allowed to send more then one shipment in certain cases. When you do not want to receive the in advange send package then do not open it and wait untill you have al the shipments at home. When a bottle or package has been opened it is not possible to receive the costprice in return.

§ 4 Payment agreement
1 The shipment stays in our ownership untill the payments are finalized. We can only accept the given payment possibilities.
(2) Wir können nur die im Rahmen der Bestellung angebotenen Zahlungsweisen akzeptieren. Für den Fall der Rückgabe oder Nichteinlösung einer Lastschrift ermächtigen Sie Ihre Bank hiermit unwiderruflich, uns Ihren Namen und die aktuelle Anschrift mitzuteilen.
(3) Wenn Sie trotz Mahnung und Fristsetzung in Zahlungsverzug geraten, sind wir zur Berechnung von Verzugszinsen in Höhe von 5% über Basiszinssatz der Europäischen Zentralbank berechtigt, soweit kein geringerer Schaden nachgewiesen wird.
(4) Bei ungerechtfertigtem "Chargeback" (bei Kreditkartenzahlung) berechnen wir pauschal pro "Chargeback" eine Bearbeitungsgebühr in Höhe von 20 Euro.
(5) Bei ungerechtfertigter Rückholung einer Lastschrift (bei Bankeinzug) bzw. bei Zurückweisung des Bankeinzuges durch die entsprechende Bank (z.B. bei mangelnder Kontodeckung) erheben wir eine Bearbeitungsgebühr in Höhe von 10 Euro.

§ 5 Guarantee and Liability
(1) Should you have a warranty claim regarding any purchased product, we will settle a part exchange or try to solve the defects within a reasonable time.
In case we should not be able to solve the problem, you have the right to either cancel the order or to obtain a discount.
(2) We are liable for damage caused by violation of the primal contractual duties (so called: cardinal duties). In addition we are liable - no matter which law - only for defects that caused damage of life, of the body or health, according to the product liability law or when the damage is our fault or is the result of an intentional lack of assistance.
(3) In case of a minor negligence of a contractually fundamental main duty we are liable up to a typical predictable maximum damage, which normally doesn’t exceed the purchase price of the ordered products. The liability for all involuntary caused damages corresponds only to the goods ordered.

§ 6 Various
(1) Court cases will be governed by Czech law, without possibility of recourse to legal action according to the UN-right of purchase, even if the goods have been ordered from abroad or have been delivered abroad.
(2) You will only have the right to compensation or a reduction if your claim has been legally recorded or if we in have admitted your claim written. You are only entitled to refund if the claim is based on the same contractual relationship.